These legal documents set out the seller's terms for supplying goods and services to a business (B2B) or a consumer (B2C). Variations for door-to-door selling, goods only and services only listed further down.
|Sale of Goods and Services B2C, Word document file||£17.94 inc VAT||Buy Now|
|Sale of Goods and Services B2B, Word document file||£17.94 inc VAT||Buy Now|
B2C T&Cs have been updated to comply with Consumer Rights Act 2015
A set of standard terms and conditions are a statement of how you, as a business, engage with your customers and applies whether you sell goods, provide services or both.
Whenever you sell your goods or services to a customer you are entering into a contract. With or without a written terms the law says that certain implied terms and conditions apply. Some are set out in legislation such as the Sale of Goods Act, Late Payment of Commercial Debts and distance selling regulations.
Legislation gives clear rights in some aspects of a transaction but doesn't cover everything. As a seller, you may wish to specify conditions of the sale that aren't set out in legislation such as your returns policy, what guarantees you offer and the limit of your liability. You may also wish to specify things that are specific to your type of business: a builder, for instance, may wish to specify that his customer will be responsible for redecoration after the building alterations are completed.
You can offer you customers terms that are more generous than those allowed by legislation, but you can't remove any rights that have been provided by law.
In contract law a distinction is made between business to business (B2B) sales and business to consumer (B2C) sales (where the buyer is buying for their personal use, rather than for business purposes). The law provides much more protection to consumers than business customers. Some of the protections include:
Because the law for selling to consumers is different than selling to businesses, we offer different versions of our templates.
We also offer different verious of our business to consumer (B2C) documents for doorstep selling and conventional selling. Doorstep selling is defined as selling to a consumer in their home, another's home or at an event. Please read our information page on Doorstep Selling Regulations if you are unsure which version you require.
When doorstep selling, the seller must provide the customer with a cancellation notice. We provide this notice with the doorstep selling version of our templates. We also provide a separate document to use when obtaining the customer's consent to provide goods and/or services before the end of the cancellation period.
Here are the other variations of general terms of business we offer:
Selling goods only or services only to businesses (B2B)
|Goods only B2B, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
|Services only B2B, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
Selling goods only or services only to consumers (B2C)
|Goods only B2C, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
|Services only B2C, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
Doorstep selling to consumers (B2C)
|Goods only - doorstep, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
|Services only - doorstep, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
|Goods and Services - doorstep, Word document (.doc) file||£17.94 inc VAT||Buy Now||View Sample|
Document Packages (B2B and B2C)
Each package contains 3 documents: 1 x B2C conventional selling, 1 x B2C doorstep selling, 1 x B2B selling.
|Goods Only Pack, Word document (.doc) files||£19.45 inc VAT||Buy Now||View Sample|
|Services Only Pack, Word document (.doc) files||£19.45 inc VAT||Buy Now||View Sample|
|Goods and Services Pack, Word document (.doc) files||£19.45 inc VAT||Buy Now||View Sample|
If you are trading online with other businesses or with consumers then the requirements are different. You should ensure that you have appropriate contract terms published on your website. We offer a Web Sales Agreement designed for online sales.
When selling online, your terms need to be be accessible from any location and acceptance of the terms should be included as part of the purchase process. After an order is received you should immediately confirm by email the details, description and full price for the goods or services (including any delivery charges and payment details) together with information on the right to cancel if the buyer is a consumer. The email should also include your business name and geographical address to which the consumer may address any complaints, details of any guarantees or after-sales services and, if a contract lasts for more than a year or is open-ended, the contractual conditions for cancelling it.
In the everyday life of a busy business attention to the contract with your customer can easily be overlooked. You don't have to have a written contract but without one the obligations and rights of you and your customer may be unclear. That may be fine until something goes wrong and you find yourself in a bitter dispute with your customer over some aspect of the contract. Not only are disputes with customers bad for business, they can also be costly and time-consuming to resolve. You could even find it difficult to trade at all if engaged in a bitter legal dispute.
When dealing with customers, therefore, it's important to have standard contract terms (often called 'terms of business' or 'terms and conditions') to ensure that both parties are fully aware of their rights and obligations from the outset. Our template documents serve this purpose.
Written terms of sale form a contract between the buyer and seller and set out what each party is agreeing to. There are many aspects of selling that can be included in your trading terms, but at the very least you should include:
The legal template documents we offer have been drafted to suit a broad range of businesses. We offer terms suitable for:
We also offer a range of documents tailored to the needs of specific trades such as builders, cleaners, electricians, business consultants, surveyors, and many more. For more about tailored terms and conditions select a trade name from the drop-down list in the Documents by Trade section at the top left of this page.
You, the seller, are responsible for bringing your terms of sale to the attention of the other customer. If you don't make a reasonable attempt to convey them to your customer then, in the event of a dispute, the courts may decide that your terms are not part of the contract.
If you provide your potential customers with pre-sale information such as a quotation or order acceptance form then you could include your terms on the back of the document. Of course, if you scan or fax the document you need to make sure to do both sides of the page. It might also be a good idea to add a reference, on the front page, to the terms on the reverse.
You can view online samples of completed Standard Terms and Conditions of Sale (the goods and services, conventional selling version) here:
All the documents listed above are suitable for businesses based in the UK (England, Scotland and Wales) and includes clauses covering:
These documents are also available as part of a Commercial (£39.10), Business (£99) or Full (£199) Annual Subscription. These subscriptions give you access to wide range of documents, packages and forms for a single annual discounted fee.