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Clickdocs Help

Clickdocs Help Notes and FAQs

If you have a question about Clickdocs you might find the answer below. If not, please get in touch with us by e-mail at support@clickdocs.co.uk or by using the Contact Us form.

Products and Technology FAQs

Ordering and Paying FAQs

Dispatch and Delivery FAQs

General Support Notes

Full text of answers below:

  • How do I find a particular document?

    There are two ways to find a particular Clickdocs document: you can use the Legal Templates menu, on the left hand side of the screen, to browse through categories of documents or you can use the search this site facility, at the top right of the screen (below the menu bar), to search on keywords and phrases. If you still can't find what you're looking for then please get in touch with us at at enquiry@clickdocs.co.uk and tell us what you're looking for. We're constantly expanding our document range and your feedback matters.

  • In which countries can Clickdocs documents be used?

    Clickdocs documents are for use in England, Wales and Scotland. Where possible we offer a single version but where the documents differ in legal content we offer two versions: one for England and Wales and another for Scotland.

  • How do I know if it's the right document for me?

    The purpose and general features of each document or document package are clearly described on our website. We also provide a read-only sample of most of our documents. The sample documents are available by clicking the highlighted link on the Sample Document tab when viewing the details of one of our legal template products. If, after having read the descriptive text and looked at the sample document, you're still not sure if the document meets your requirements then we would be happy to answer any questions you may have: just send us an e-mail and we'll reply promptly.

  • Why can't I view the sample document?

    Our sample documents are provided as PDFs. Many modern browsers can display PDFs directly. For those browers that can't display PDFs we provide a link to download the sample and view locally.

  • Why does the sample document have a red line through it?

    The Clickdocs sample documents have a red line running down each page to discourage unauthorized copying. We've made sure that you can still view enough of the document to get a good idea of what it contains.

  • In what format are Clickdocs documents provided?

    Most Clickdocs documents are provided as Word Documents (.doc files). A small number of documents are provided as Adobe Acrobat (.pdf) files. The .doc format can be used with Word (of course!) and Word-compatible software (eg Works, Wordpad, OpenOffice, Star Office, iWork, GoogleDocs) on an Apple, PC, tablet or mobile device). 

  • How many copies should I order?

    Clickdocs documents can be used as many times as you like (subject to our terms and conditions), so you only need to order 1 copy.

  • Can I still use Clickdocs documents even if I don't have Microsoft Word?

    Yes. You can use our Word Document version so long as you have word processing software that can read "normal" (.doc) Microsoft Word documents e.g. Microsoft Works or Wordpad, Star Office, Open Office, iWorks or GoogleDocs.

  • I'm not very good with computers. Will I be able to use a Clickdocs document?

    Yes. So long as you know the basics of how to use your word processing software you will be able to use of our documents. You will also need to know how to click on a link to download a file, and decide where to save it, but that's pretty basic stuff. Our packages of documents are provided in zipped (compressed) format so you will need to know how to 'unzip' but, again, nothing out of the ordinary.

  • How many times can I use my Clickdocs document?

    You can use any Clickdocs document you purchase as many times as you like so long as you comply with our terms and conditions. In particular, you may not use our product as part of a service offered to a third party unless you have purchased a version of the document or package that explicitly allows you to do so e.g. the Professional Use version.

  • Can I edit my Clickdocs document?

    Yes. You may edit a document created using one of our Word Documenttemplates in any way you choose. PDF forms cannot be edited, although some allow you to electronically fill in you data before printing.

  • How do I use my Clickdocs document?

    To use our Word Document version you simply edit the document, using your word processing software, and overtype the red text in the document with your details e.g. overtype [COMPANY NAME] with the name of your company. Once you've finished editing, delete the guidance notes at the end of the document. Change any red text to black, save and then print.

    To use PDF files you simply open the file using Acrobat Reader, fill in any editable/selectable fields and then print. Please note, you can't save changes to PDF files so you must make sure you print out your completed document. Not all PDF files have editable fields - some are formatted for printing and filling in by hand.

    We send full instructions on how to use all Clickdocs document formats with every order.

  • Can I try before I buy?

    Yes. We offer a small number of free documents which allow you to experience the entire purchase and delivery process (apart from making payment). Visit the Free Documents section of our catalogue to see what's on offer.

  • Once I've bought a document, will you tell me if you issue an updated version?

    We use Facebook, Google+ and Twitter to keep our customers up-to-date with document updates and relevant legal matters. You can find us here:

    Find us on Facebook
    Find us on Google+
    Find us on Twitter



  • What's a PDF file?

    PDF file is a file with a .pdf file name suffix. These types of files can only be read by Adobe Acrobat. A small number of our documents are provided in this format - mostly statutory forms. You need to have Adobe Acrobat Reader software install on your computer in order to view PDF files. Acrobat Reader is free and you can download it from Adobe. 

  • What's a Professional Use licence?

    A Professional Use licence is an option that allows you to use a Clickdocs document in a professional capacity i.e. to produce documents for clients or customer to whom you are providing a service. Examples of profession use include letting agents using our tenancy agreement templates to produce tenancy agreement for their landlords or solicitors using our documents, in whole or part, as the basis of documents they draw up for their clients.

    If you're interested in a Professional Use licence for any of our subscriptions or packages please get in touch and we'll give you access to the professional range of products in our catalogue. All documents, products or subscriptions not explicitly purchased for Professional Use are subject to our Standard Use terms. Please see our terms and conditions for details.

  • What payment methods do you accept?

    In conjunction with WorldPay we accept all major credit and debit cards.

  • How do I place an order?

    You can place your order using our website. You need to have cookies enabled on your browser to shop, so we can keep track of your shopping basket. You will see a warning message if you need to enable cookies. Simply add the documents you require to your basket. Click the Proceed to Checkout button on the Shopping Cart page once you're ready to pay.

  • Can I pay over the telephone?

    No, we're sorry, but we don't accept payment details over the telephone. Please place your order using our website.

  • Is your payment server secure?

    Yes. WorldPay, one of the world's leading payment service providers take payment on our behalf using their fully secure servers. Clickdocs does not store your credit/debit card details.

  • Why was my credit/debit card declined?

    If your credit/debit card was declined and you're sure that your card has sufficient funds etc. then it may simply be that you have entered payment details that differ slightly than those held by your credit/debit card issuer e.g. your initials or postal address. In such cases, we recommend simply trying again, making sure you provide your details exactly as they appear on your regular credit/debit card statement.

  • How quickly will I receive my documents?

    Once you have paid or completed your order, you will be presented with links to download your documents. We'll also send you a confirmation email with download links. In addition, you can also log into your Clickdocs account and see what downloads you have available by visiting the My Account section.
  • How will you deliver my documents to me?

    On successful payment (or use of discount coupon), we will provide links for you to directly download the documents you have ordered. You will also be sent a confirmation e-mail from WorldPay and a delivery e-mail from us containing instructions on how to install and use your documents, a VAT receipt and download links (in case you didn't use the links provided on return from WorldPay).

  • Will you post a paper copy of my documents to me?

    No, we don't provide printed copies of our documents. Clickdocs documents are intended for use on a computer - you need to edit the documents using word processing software before they can be used. And unlike paper documents, Clickdocs documents can be used as many times as you like - because they are delivered electronically.

  • Why haven't I received confirmation of my order?

    If you haven't received a confirmation e-mail from Worldpay then one of the following is probably true:

    You haven't successfully paid for your order. You need to follow the payment process through to completion, until you are returned to the Clickdocs website and are presented with a message confirming successful payment of your order. If you think you have paid but still haven't received a confirmation e-mail, please get in touch and we will check the status of your order.

    The e-mail address you provided is incorrect. If you don't provide a valid e-mail address then you will not receive an e-mail confirming your order.

    You mailbox is full. If your mailbox is full, or nearly full, then you may not be able to receive any e-mails. Please check how much space you have free in your mailbox and, if necessary, free up some space.

    You have e-mail security settings or filters in place that block the e-mail. Certain e-mail server or client settings may stop you from receiving our confirmation e-mail e.g. if you set up your e-mail program to only accept e-mails from people in your contacts list, then you are unlikely to receive any e-mails from us.

    Your e-mail client may have decided that our e-mail is "spam." Check your spam folder to see if your anti-spam filter has incorrectly classified the confirmation e-mail as spam.

    Your e-mail provider or ISP is experiencing delays. Sometimes it just takes a bit longer for e-mails to arrive. This could be due to your ISP or e-mail provider experiencing an exceptionally heavy load or telecommunications difficulties. If you've noticed general Internet connectivity problems and/or you haven't received other e-mails that you are expecting, then this could be the reason why you haven't received a confirmation e-mail.

  • Why haven't I received the documents I ordered?

    Once your ordered has been paid (or completed, in the case of free documents), you will have been presented with a screen showing your order details with links to download the documents you ordered. If you chose not to download your documents from this screen you can also do so from either the confirmation email we sent you or by logging in to the Clickdocs website and going to the My Account section.
    If you're having trouble download your documents, contact us and we'll either help you with the download process or send the documents to you via email.
    Please be sure to quote your order number.

  • My subscription code doesn't work

    A subscription gives you access to a group of documents for the subscription period. If, when viewing your order total at the shop checkout the relevant discount has not been applied, then one of the following is probably true:

    You haven't logged in before entering your subscription code. At the shop checkout page, you need to log in using the 'Login' button (at the top of the page) before entering your subscription code into the 'Discount Coupon' field (at the bottom of the page).

    You have selected one or more documents that are not included in your subscription. If you have documents in your shopping cart that are not part of your subscription then you will be charged accordingly. The documents included in your subscription are listed on the Clickdocs web page describing the relevant subscription product.

    Your subscription has expired. You can purchase another.


  • I've forgotten my password

    If you've forgotten your login password (or aren't sure if you have set one), click here and we will send you a link to reset your password.

  • I can't open the PDF (Adobe Acrobat) form you've sent me

    If you are trying to open a PDF document and getting an error message that says something along the lines of "file is corrupt" then you should update your version of Adobe Acrobat Reader to the latest version and try again.  If you have multiple versions of Acrobat Reader installed then please ensure you are using the most up-to-date when opening the form.

    If you are getting an error message that says something like "file not recognised" then you may be attempting to open the PDF using an application other than Adobe Acrobat Reader.  If you're not sure what application is launched when you click on a PDF file then one way of making sure you are using Acrobat Reader is to a) launch Acrobat Reader first (either from your desktop or start menu) and then b) open the PDF file from within Acrobat Reader.

  • I think I've ordered the wrong document

    If you think you've ordered the wrong document, please get in touch with us to discuss your requirements. Please be sure to quote your order number when contacting us.

  • I need a VAT receipt

    A VAT invoice is included within the body of our confirmation e-mail. You can also view details of all your purchases and print another receipt by visiting the My Account section of the Clickdocs website.

  • You don't offer the document I'm looking for

    We offer a wide range of commonly used legal documents. If there are documents that you would like us to add to our range, please get in touch at enquiry@clickdocs.co.uk
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