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Privacy and Cookies

Clickdocs is committed to maintaining customer privacy and maintaining the security of any personal data which we receive from you.

Clickdocs is committed to responsible data management and subscribes to the principles of data protection legislation in the United Kingdom. Our Data Protection Register number is Z4949079, listed under Linkserver Limited, the parent company of Clickdocs. Please contact us at support@clickdocs.co.uk if you wish to have your personal information removed from a particular mailing list or database at any time.

Visitors that purchase, promote or use our products will be asked to enter basic personal information. This information on our database is not made available to third parties beyond the essential requirement for credit card validation during purchase. The information is used solely for our billing, payment and sales analysis purposes, and notifying customers and partners of future updates to our products or services.

We do not receive or store any credit card information. This information is taken and processed on our behalf by the secure servers of WorldPay. WorldPay may need to transfer some information outside the EU area for the purposes of credit card validation and authentication.

What are cookies?

Cookies are small text files that are created by a web server and stored on your computer when you visit a website. They don't do anything i.e. they are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor (the contents are usually just strings of unique identifiers and date/timestamps). The website that created the cookie can read the contents when you are at their website.

Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies so, if you run multiple browsers, you will multiple sets of cookies on your computer.

Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record 'analytics' data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on advertisement or an affiliated website. Many websites, including us, find the collection of analytics data valuable in improving the quality and content of their web sites.

In the past, cookies have had some bad press. Much was due to a general misunderstanding of what cookies are and how they work but some was due to justifiable privacy concerns relating to 3rd party tracking cookies. These cookies are used by advertising websites and track a web user across multiple sites. The good news is that all modern browsers allow you to easily block 3rd party cookies. Clickdocs does not use any 3rd party cookies.

Clickdocs cookies

We use cookies for the following purposes:

  • To identify what site referred the visitor to the Clickdocs website. This information is used to help us manage our affiliate and advertising programmes.
  • To store the contents of a visitor's shopping basket. Each time a visitor selects a product by clicking on a 'Buy Now' button, we record the identifier of the product in a cookie.
  • To record analytics data. This data is captured anonymously, aggregated and made available to us (and only us) via the Google Analytics tools. We use this data to analyse how visitors interact with our website. This helps us to continually improve our website and products by allowing us to better understand what content and products visitors want.

You may block and/or remove any of the Clickdocs cookies using the capabilities of your browser.

Please note that the shopping basket cookie is required if you wish to purchase from us. This cookie is created when you add a product to your shopping basked and automatically deleted once you close your browser.

Managing cookies

All cookies have a defined lifespan: some cookies are short-lived 'session' cookies and are automatically deleted from your browser's memory when you close your brower. The Clickdocs shopping cart cookie is a session cookie. Other cookies are 'persistent' and have an expiry date which will typically be anything from a few minutes to several months after their creation date, depending on their purpose. When the expiry date is reach your browser will automatically delete the cookie. Google Analytics uses both session and persistent cookies.

So, cookies will be automatically deleted when they reach the end of the lifespan. To remove session cookies all you need to do is close your browser. If you wish to remove persistent cookies from your computer before their expiry date you can easily do so from within your browser.

All the major browsers provide allow you to block cookies and delete those that have already been created on your computer, usually within the 'Tools' section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There are also a wide choice of brower add-ins that you can install if you wish greater control over persistent cookies.

Details of how to use browser tools to delete cookies can be found here: Google help on deleting cookies.

More information about Google Analytics cookies can be found here: Google Analytics Cookies.

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