These policies and contracts are for businesses and organisations who operate a website.
A commercial website must comply with a wide range of laws including the Data Protection Act, Consumer Contract Regulations and the EU 'Cookie law'. Even if you don't sell goods or services online, you still need to ensure that your website complies with privacy and data protection regulations. Websites that sell their products or services online have to comply with additional regulations and need terms and conditions drafted specifically for online sales.
Our ecommerce legal template documents are designed to be easily integrated into your website and help you meet your legal obligations.
An online trading website needs to incorporate terms and conditions that have been drafted specfically to comply with ecommerce regulations, such as our our Web Sales templates. Your terms of sale must be published on your website, accessible from any location and acceptance of the terms should be included as part of the purchase process.
From 15 February 2016, all businesses that sell goods or services to consumers online must also provide on their website a link to the EU Commission's Online Dispute Resolution ("ODR") Platform.
After an order is received you should immediately confirm by email the details, description and full price for the goods or services (including any delivery charges and payment details) together with information on the right to cancel if the buyer is a consumer. The email should also include your business name and geographical address to which the consumer may address any complaints, details of any guarantees or after-sales services and, if a contract lasts for more than a year or is open-ended, the contractual conditions for cancelling it.
More infomation about the laws that affect online traders in our Ecommerce Fact Sheet.