Web Sales Agreement

If you are trading online with other businesses or with consumers you should ensure that you have appropriate terms and conditions of sale or, as we have described it, a Web Sales Agreement. This should be published on your website, accessible from any location and acceptance of the terms should be included as part of the purchase process.

After an order is received you should immediately confirm by email the details, description and full price for the goods or services (including any delivery charges and payment details) together with information on the right to cancel if the buyer is a consumer. The email should also include your business name and geographical address to which the consumer may address any complaints, details of any guarantees or after-sales services and, if a contract lasts for more than a year or is open-ended, the contractual conditions for cancelling it.

We offer three versions of the agreement suitable for the sale of goods, services or goods and services. All versions of the agreement are suitable for use with websites hosted in England, Wales or Scotland and include clauses covering the following:

• conditions of acceptance of order
• order process
• price and terms of payment
• rights of the seller
• age of consent
• warranty
• delivery (goods only)
• returns and refunds (goods only)
• sale of gift vouchers
• performance (services only)
• consumer's right to cancel under the Distance Selling Regulations
• limitation of liability.

These documents are available individually or as part of a Full Annual Subscription - giving you access to all Clickdocs documents, packages and forms for a single annual fee. All three versions are also included in our Ecommerce Package.

This price of each these document is £23.50 (Word Document) or £35.25 (Word Template) each including VAT.

How to order

Choose the appropriate software format for your Web Sales Agreement and whether for the sale of goods, services or both:

Sale of Goods: Word Document (.doc) or Word Template (.dot)    Sample document: here
Sale of Services: Word Document (.doc) or Word Template (.dot)    Sample document: here
Sale of Goods & Services: Word Document (.doc) or Word Template (.dot)    Sample document: here

Related Clickdocs documents

• Ecommerce Package - a set of documents for use with a commercial website
• Standard Terms and Conditions - general T & Cs of sale and purchase for a 'bricks and mortar' business

More information

• Ecommerce - a summary of key regulations affecting businesses that trade online