Standard Terms and Conditions

The Standard Terms and Conditions documents offered here have been drafted to suite a broad range of businesses. We offer documents suitable for the sale of goods and/or services, to either consumers or other businesses, and terms and conditions of purchase from another business.

We also offer a range of terms and conditions of sale (B2C), tailored to the needs of specific trades. For more about tailored terms and conditions select a trade name from the drop-down list in the Documents by Trade section on the left.

For a seller (terms and conditions of sale):

These documents set out the standard terms and conditions of sale where you, the seller, are contracting with a buyer in the course of a business to business (B2B) or business to consumer (B2C) transaction, for the supply of goods and /or services on the seller's terms.

You must bring the terms and conditions to the attention of the other party in a way which will allow them to be incorporated into the contract. If the terms and conditions are set out on the reverse of any quotation or order acceptance, you should always ensure you fax both pages of a double sided document and consider inserting a reference on the front page to your terms and conditions on the reverse.

We offer two versions of each of our B2C standard terms and conditions documents: one suitable for use when selling to a consumer in their home, another's home or at an event (i.e. doorstep selling) and another suitable for  other selling situations.   Please read our information page on Doorstep Selling Regulations if you are unsure which version you require.

When doorstep selling, the seller must provide the customer with a cancellation notice.  We provide this notice with the doorstep selling version of our standard B2C T&Cs as well as a separate document to use when obtaining the customer's consent to provide goods and/or services before the end of the cancellation period.

These documents are suitable for businesses based in England, Wales or Scotland and include the following clauses:

• price
• payment
• specification of goods and/or services
• delivery
• customer's obligations
• supplier's obligations
• limitation of liability
• proposal schedule
• cancellation and refunds (B2C)
• alterations (B2B)
• warranty (B2B)
• indemnifacation (B2B)
• intellectual property rights (B2B)
• termination (B2B).

This document is available individually or as part of a Business Annual Subscription, Commercial Annual Subscription or Full Annual Subscription - giving you access to wide range of documents, packages and forms for a single annual fee.

The price of these documents is £20.68 (Word Document) or £31.02 (Word Template) each if bought individually or a £24.82 (Word Document) or £37.22 (Word Template) for a B2C Pack containing both the doorstep selling and standard version for Goods, Services or Goods & Services.  Prices include VAT.

How to order

Choose the appropriate software format for your Standard Terms and Conditions of Sale whether B2B or B2C, and whether for sale of goods, services or both:

Business to Business

B2B Goods Word Document (.doc) or Word Template (.dot)    Sample: here.
B2B Services Word Document (.doc) or Word Template (.dot)   Sample: here.
B2B Goods & Services Word Document (.doc) or Word Template (.dot)   Sample: here.

Business to Consumer

B2C Goods Word Document (.doc) or Word Template (.dot)     Sample: here.
B2C Services Word Document (.doc) or Word Template (.dot)   Sample: here.
B2C Goods & Services Word Document (.doc) or Word Template (.dot)   Sample: here.

B2C Goods (doorstep selling) Word Document (.doc) or Word Template (.dot)    Sample: here.
B2C Services (doorstep selling) Word Document (.doc) or Word Template (.dot)   Sample: here.
B2C Goods & Services (doorstep selling) Word Document (.doc) or Word Template (.dot)   Sample: here.

B2C Goods Pack Word Document (.doc) or Word Template (.dot) 
B2C Goods & Services Pack Word Document (.doc) or Word Template (.dot) 
B2C Services Pack Word Document (.doc) or Word Template (.dot) 

For a buyer (terms and conditions of purchase):

This document sets out the standard terms and conditions of purchase where you, the buyer, are contracting with a seller in the course of a business to business (B2B) transaction, for the supply of goods and/or services on the buyer's terms.

You must bring the terms and conditions to the attention of the other party in a way which will allow them to be incorporated into the contract. If the terms and conditions are set out on the reverse of any purchase order, you should always ensure you fax both pages of a double sided document and consider inserting a reference on the front page to your terms and conditions on the reverse.

This document is suitable for businesses based in England, Wales or Scotland and includes the following clauses:

• price
• payment
• delivery
• warranty
• title
• risk
• supplier's obligations
• inspection of goods
• liability
• intellectual property rights
• termination.

This document is available individually or as part of a Business Annual Subscription or Full Annual Subscription - giving you access to wide range of documents, packages and forms for a single annual fee.

You can view a sample document here.

The price of this document is £20.68 (Word Document) or £31.02 (Word Template) including VAT.

How to order

Choose the format of your Standard Terms and Conditions of Purchase:

B2B Goods & Sevices: Word Document (.doc) or Word Template (.dot) 

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• Import Agreement - terms and conditions of import (B2B)
• Web Sales Agreement - terms and conditions of sale of goods and/or services for an online shop