Software Support Agreement

Further Information

This Software Support Agreement (full title: Software Support & Maintenance Agreement) is supplemental to a software licence agreement where the licensor has provided bespoke software to the licensee.

In particular, the document covers the services to be provided (including classification of faults and response time), payment, insurance, confidentiality, warranties and liability.

Sample

You can view a sample online of a completed Software Support Agreement template by following this link: View Sample.

Features

This Software Support & Maintenance Agreement is suitable for use in England, Scotland and Wales and includes clauses covering:

• provider
• licensee
• term
• services to be provided
• payment
• support services
• maintenance services
• exclusions
• licencee's obligations
• warranties
• indemnity
• limitation of liability
• insurance
• confidentiality
• termination
• intellectual property
• schedule of software
• schedule of fees.

Related Documents

This document is available individually or as part of a Full Annual Subscription (£199 own use) - giving you access to wide range of documents, packages and forms for a single annual fee. Other similiar individual documents that may be of interest:

• Computer Maintenance Agreement - support and maintenance agreement for computer hardware
• Software Licence - user licence agreement for bespoke software