Software Support and Maintenance Agreement

This Software Support and Maintenance Agreement is supplemental to a software licence agreement where the licensor has provided bespoke software to the licensee.

In particular, the document covers the services to be provided (including classification of faults and response time), payment, insurance, confidentiality, warranties and liability.

This agreement is suitable for use in England, Wales and Scotland and contains the following clauses:

• provider
• licensee
• term
• services to be provided
• payment
• support services
• maintenance services
• exclusions
• licencee's obligations
• warranties
• indemnity
• limitation of liability
• insurance
• confidentiality
• termination
• intellectual property
• schedule of software
• schedule of fees.

This document is available individually or as part of a Full Annual Subscription - giving you access to all Clickdocs documents, packages and forms for a single annual fee.

You can view a sample document here.

The price for this document is £84.60 (Word Document) or £126.90 (Word Template) including VAT.

How to order

Choose the format of your Software Support Agreement: Word Document (.doc) or Word Template (.dot) 

Related Clickdocs documents

• Computer Maintenance Agreement - support and maintenance agreement for computer hardware
• Software Licence - user licence agreement for bespoke software