Grievance Procedure

This grievance procedure document sets out the (3-step) statutory grievance procedure to be followed by employees and employers. It identifies the various steps in raising a grievance and how the grivance will be dealt with. Such a procedure is particularly useful to have in place as it will promote fair and reasonable behaviour from both management and staff.

From 1 October 2004 the Employment Act 2002 (Dispute Resolution) Regulations 2004 make it a requirement for all employers to issue a written document that sets out their grievance procedure.

This document supports the Acas statutory Code of Practice on discipline and grievance which came into effect on 6 April 2009.

This grievance procedure is suitable for use in England, Wales and Scotland and covers the following:

• informal procedure
• standard 3-step grievance procedure
• modified 2-step grievance procedure
• when procedures do not apply.

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You can view a sample document here.

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