This package of template letters is designed
to help you resolve complaints you may have over faulty
goods, poor services, non-payment of invoices
or promissory notes. The letters for use when complaining
about faulty goods or services are suitable for use when the goods/services
have been purchased by a consumer (not a business).
These letters are suitable for use in England, Wales and Scotland. The document package includes the following letters:
| Faulty goods |
Letter to the
seller complaining about faulty goods and asking for a replacement
or a refund. |
| Faulty goods
bought on credit |
Letter to a credit
company complaining about faulty goods and asking for a replacement
or a refund. If the contract price is worth £100 or more and the
seller arranged credit for you, you may have additional rights as the
credit company may be equally responsible for faulty goods. You should
write to the seller or the credit company or both. |
| Poor services |
Letter to the seller
complaining about poor services and asking for a repair or a replacement. |
| Poor services
bought on credit |
Letter to a
credit company complaining about poor services and asking for
a repair or a replacement. If the contract price is worth £100
or more and the supplier arranged credit for you, you may have
additional rights as the credit company may be equally responsible
for poor services. You should write to the seller or the credit
company or both. |
| Final letter before action for faulty goods/poor services |
Final letter to
the seller/credit company complaining about faulty goods/poor services
and intimating that you propose to raise court proceedings unless you
receive a response within 7 days. |
| Final demand for payment of an outstanding invoice |
Final letter to
a customer regarding an outstanding invoice intimating that you propose
to raise court proceedings unless you receive payment within 7 days. |
| Demand to pay
promissory note |
Letter to the maker
of a promissory note demanding payment and intimating that you propose
to raise court proceedings unless you receive payment within a number
of days. |
The price for this package of documents is
£9.40 including VAT. You can view a sample letter here.
